Diffrence between Help Desk and Service Desk

Below are some tips to help you choose the right help desk or service center solution for your business.

• Self-service capacity : the solution must allow users to resolve their problems themselves with a self-service portal in order to reduce the load on Service Desk / Help Desk.
• Intuitive customer experience : the solution must offer convenience to its users, for the resolution of their questions or access to information in a place and at a time that suits them.
• automation : As the business grows, the need for support also increases considerably, and the solution must be capable enough to meet the growing demand of businesses by automating repetitive and tedious tasks.
• Decision support capabilities : with a large amount of data already stored in such support systems, proper analysis of this information can help derive information usable for solving complex problems.
• Comprehensive Knowledge Base : Maintain a knowledge base of information related to service requests for reference in future incidents

This is where the helpdesk / service desk solution such as Motadata ccan offer a feature-rich solution to solve all your IT problems.