Sunday, May 10, 2020

Senior Service Desk Engineer Job Description

As an senior position and is is a fantastic manner to progress your career and gain leadership revel in. You can be act as a point of escalation for the junior group participants on your team. You could have the unique opportunity to work with modern-day and high tech systems. You might be handling issues, tasks, and hard tasks. You will play a role in troubleshooting, constructing and preserving our growing, global IT footprint which is essential to the company's success. You could have a hands-on function with large expectations to contribute both technically and culturally.



Service desk description


  • Be a point of escalation for tickets, problems, and questions from the rest of the crew.
  • Be able to deal with duties and tasks autonomously without help of others.
  • Troubleshoot, administrate, and support the company's global technology infrastructure throughout Virginia, Texas, Oregon, California, Utah, Georgia, Canada, London, and India
  • Be answerable for the pleasant of work of corresponding crew you are related with.
  • Act as a mentor and perform education for new group participants.
  • Work with various groups inside IT with the intention to enforce their tasks successfully.
  • Act as a topic matter expert in a business carrier hosted with the aid of our IT department.
  • Be capable of manage and lead superior troubleshooting.

  • What You Need for this Position:
  • Associate degree in Technology or an equivalent focus.
  • 3-4 years related experience with associated position
  • Extensive know-how with enterprise widespread platforms, which includes Windows desktop (Windows 10) and Mac, Active Directory, Exchange, Office 365, Microsoft Teams, and
  • Excellent hassle fixing and analytical talents, the capacity to search out a hassle and find a solution
  • Great crew work and communique skills
  • Self-motivation and the capacity to work under minimum supervision are a must
  • Great customer provider talents are essential

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